Rules and Regulations

JetStream Virtual is a hobby. There is no rank you have to reach, no quota to hit and nothing to win. Fly the routes you like, in the aircraft you like, at your own pace.

Every member is here for the same reason you are. Treat other pilots and staff the way you would want to be treated, on the site, on Discord and in every message or report you send. Respect is the rule the rest of this page exists to protect.

We do not expect perfection and we do not score you against anyone else. We do expect an honest attempt at operating each flight properly, and that you learn from the ones that do not go to plan.

Use your real first name and at least the first letter of your surname, for example "Joost K". That is the name other members see. A full surname is welcome but never required, and you can shorten it at any time from your profile.

Names, callsigns, nicknames, avatars, profile text and email addresses must not be offensive, obscene, hateful, or set up to impersonate another person, a member of staff or a real airline employee. An account with such a name is suspended for seven days while we ask you to change it. If we hear nothing back with a proper name in that time, the account is deleted. JetStream Virtual may suspend an account over a name at its own discretion, and will always say which name was the problem and what needs to change.

Duplicate accounts are removed. If you have lost access to an older account, write to occ@jetstreamvirtual.com and we will recover it rather than you starting again.

Your email address is how we reach you about your account, and it is the only way back in if you lose your password. Keep it up to date in your profile.

Disagreement is fine and welcome. Personal attacks, insults, belittling other people for how they fly, and abuse of staff who are volunteering their time are not.

No content or behaviour that harasses, demeans or discriminates against anyone, on any basis whatsoever. That includes remarks aimed at a member who has already asked you to stop.

Do not use JetStream Virtual to advertise other services, recruit for other groups, or send members unsolicited messages. Spam and advertising are suspended immediately, and staff decide how long the suspension runs based on what was sent and to how many people.

If another member is behaving badly, write to occ@jetstreamvirtual.com rather than answering in kind. Tell us what happened and where. We would rather hear about it early than clean up afterwards.

If you do not own the exact type on a schedule, fly the closest aircraft you have. Substituting an aircraft is explicitly permitted and never counts against you.

Fly any livery you like, including the one your simulator came with. We do not require a matching or downloaded livery for any flight.

A flight report should describe a flight you actually flew. Do not file reports for flights that did not happen, and do not manipulate the flight logger or its data to produce a better result. An occasional bad landing costs you nothing here. A falsified report does.

If the logger, dispatch or a schedule misbehaves, tell us through the feedback button or occ@jetstreamvirtual.com. Software going wrong is never held against you, and reports are how it gets fixed.

One flight every three months is all it takes to stay active. There is no minimum number of hours and no requirement to fly a particular route, airline or aircraft.

If nothing is logged for three months your account moves to On Leave and you get an email telling you so. Nothing is lost: your hours, flight reports, awards and rank stay exactly as they are, and logging a single flight makes you active again immediately.

An account that has never logged a single flight is deleted three months after going On Leave, six months after registration. There is no flight history to keep, and you are welcome to register again later.

If you have flown with us, your account stays On Leave for a further twelve months. After that it is deactivated and removed from the site. Write to occ@jetstreamvirtual.com and we will restore it with your history intact.

Five years after an account is deactivated, all personal data attached to it is erased permanently and cannot be restored. What remains is anonymous flight statistics that can no longer be traced back to a person.

You can ask us to delete your account at any moment, and you can ask for it back after it has gone On Leave. Both go to occ@jetstreamvirtual.com.

For most issues the first step is an email explaining what needs to change. Suspensions are for behaviour that continues after that, or that is serious enough on its own.

Every suspension email names the rule concerned, quotes it in full, states how long the suspension lasts and tells you how to appeal. While suspended you are signed out and can only reach public pages.

JetStream Virtual reserves the right to suspend or remove an account when it cannot establish exactly what happened. Where a member is being harmed or the atmosphere is at stake we act first and discuss afterwards. Any such decision can be appealed, and we do reverse them.

Suspensions build on each other. A matter settled once and repeated is treated as the next step in the table above, not as a first occurrence.

That address reaches the people who make these decisions. Include your pilot ID and, if you have it, the date of the email you received. Tell us what you think we got wrong. You do not need to be formal about it.

We read every appeal, look at what actually happened and reply with a decision and the reasoning behind it. If we were wrong, we say so and reverse it.

Your name as you registered it, your email address, your country, home airport and time zone if you gave them, your pilot ID and callsign, and the IP address of your last login. If you connect them, your Discord, VATSIM and IVAO identifiers. Any avatar or profile banner you upload, and the API key your flight logger uses. Everything you generate by flying: flight reports, hours, awards, bookings and logger diagnostics. Our staff also keep management notes on your account recording administrative actions such as suspensions, name changes and activity decisions.

To run your account, to show the pilot roster and statistics, to contact you about your account, and to fix problems with the flight logger. We do not sell personal data and we do not pass it to third parties for their own purposes.

For as long as your account is active, and then according to the ladder in section 5. Five years after deactivation everything personal is erased permanently.

You can ask for a copy of your data, ask us to correct it, ask us to erase it, or object to how we use it. Write to occ@jetstreamvirtual.com and we will answer within thirty days. You also have the right to complain to your national data protection authority.